questions and Answers

1. What to begin with?

When planning a trip, be sure that the period of validity of your travel documents, the exit stamp and also the visa will not expire at the time of a departure.


2. What do you need to know while buying an air ticket?

When you are planning to buy an air ticket, clarify refund and rebooking rules, free baggage allowance and excess baggage conditions and surcharges (if it is necessary) in advance.



3. When should you be at the airport for check-in?

The start and end of the air ticket and baggage check-in depends on the destination, carrier and the type of the airbus. Check-ins at the airports usually begin 3 hours before the flight and closes 40 minutes before departure.



4. Which are the rules and norms of free baggage transportation?

It is established that each passenger can carry a free of charge baggage within the norms (weight or piece concept), which can be changed depending on the policies of the particular airline, service class, group of applied fare and type of equipment by rules of transportation .
The baggage is formulated for each passenger individually.
Most of the air companies apply the piece concept for baggage allowance.
According to the Piece Concept system the norm for free baggage allowance is 1 piece :

▪ In Business class – 1 free piece (1 bag weighing up to 32 kg with the overall dimensions not exceeding 158 cm.)

▪ in Economy class -1 free piece (1 bag weighing up to 23 kg with the overall dimension not exceeding 158 cm.);
Business class - more than 32 kg (the size of the total of 3 measurements not more than 158 cm).
Economy class - not more than 23 kg (sum of the three dimensions - 158 cm).

Additional fees will be charged for every piece of extra baggage.

Infants up to 2 years of age (without occupying seat) - 1 piece of checked baggage weighing up to 10 kg with the sum of three dimensions not exceeding 115 cm). Some of carriers don’t provide any baggage for infants.
For children from 2 to 12 years of age - free baggage allowance is the same as for an adult passenger.


5. What regulations must be applied for hand luggage?

The weight and dimensions of hand baggage do not exceed the established norms and can be placed in the cabin, not representing a threat for the passengers.
Size and weight limits for hand luggage depend on the service class:
Business class – 1piece (up to 15kg, the sum of the three dimensions - 115 cm)
Economy class - (up to 7-10 kg, the sum of the three dimensions - 115 cm)


6. What is allowed to carry by hand luggage?

There are restrictions on the amount of liquids you can have in your hand luggage.
Liquids are: all drinks, aerosols, lotions, creams, oils, gels, perfumes, sprays, deodorants, pastes etc.

If you have liquids in your hand luggage: ▪ the container must not contain more than 100ml liquid
▪ all containers must be in a single, transparent, re-sealable plastic bag, which contains no more than a litre and measures approximately 20cm x 20cm
▪ you’re limited to 1 plastic bag per person
▪ you must show the bag at the airport security point

The exception in this case are only baby milk or food, medicines and special dietary requirements, that are required during the flight.
You can buy liquids at the airport (at duty free store) through security if:
▪ the items are sealed inside a security bag when you buy them

▪ the receipt for the items is sealed in the security bag and visible

The following items are allowed in the aircraft cabin: In addition to hand luggage:
▪ handbag/briefcase
▪ umbrella
▪ outerwear
▪ laptop computer
▪ camera, video camera
▪ magazines,
▪ newspapers, books
▪ carrycot
▪ cell telephone.
It is better to be informed about the list of the forbidden objects of transportation in a carry-on baggage in advance .



7. What to do if the baggage is lost?


In case of loss, damage of baggage or shortage of things it is necessary to go to the airport Lost & Found office of destination city and fill in a Property Irregularity. You should do it in not more than 7 days.
If your luggage is not found within 21 days or it is returned in a damaged form, write a complaint to the airline company.

If your baggage is not be found or is damaged or shortaged , the carrier should compensate the damage. If you are denied compensation, contact the court at the place of residence demanding compensation for moral and material damage.

In case of baggage finding, the carrier is obliged to deliver it free of charge to the address specified by the passenger.